Dates: 2nd December 2022 to 31st December 2022
Times: First Entry is 17:00h and then slots every 15 minutes until 20:30h.
Prebooking Required: Yes
Ticket Types Available: Adult (16 and over), Child (3-16), Infant (Under 3’s), Family (2 Adults & 2 Children)
Ticket Bands Available: Off-Peak Date Tickets, Peak Date / Time Tickets
Location: Colchester Castle Park, Colchester, Essex, C01 1TJ
Enquiries: The event is organised by Enlightened Moments and all enquiries should be made via the contact details on this website. The event is not managed by Colchester Castle and the castle team will be unable to assist you with your enquiries.
GENERAL INFORMATION & FREQUENTLY ASKED QUESTIONS
· Do I need to pre-book?
Yes, tickets are limited for each time slot so must be pre-booked to guarantee entry and avoid disappointment.
· How will my tickets arrive?
As soon as you’ve completed the purchase of your tickets you will be shown your order number (please make a note of this) as well as a link to download your tickets immediately. You can also use your order number and email address to access your tickets via the “My Tickets” section of our website.
· Do children need to pay?
All children must book a ticket. Children under the age of 3 are free of charge but must still book a ticket. There is a charge for children aged 3-15 years. Children 16 and over pay the adult price.
· Can my tickets be changed?
Tickets are non-refundable and non-interchangeable. Subject to availability, the date and time of your booked tickets can be amended up to 14 days before your booked slot. Changes after this time cannot be completed. To amend your booking, please visit the “My Tickets” section of our website where you can access your booking with your order number and email address.
· What happens if I cannot attend?
Unfortunately, due to the high demand for tickets, they are non-refundable and not interchangeable.
· Are different ticket prices for different days?
Yes, there are different ticket prices depending upon which day you wish to attend. We offer Off-Peak, and Peak tickets for Enlightened at Colchester Castle Park. Ticket pricing for each day can be found on the booking page of this website.
· Will refunds be offered if the event is cancelled due to poor weather conditions?
If Enlightened Colchester has to cancel the event before the advertised start time then full refunds will be offered or you can rebook for another date, subject to availability.
· Will there be parking?
Enlightened is taking place within the grounds of Colchester Castle Park in the heart of the city. As such there are a multitude of car parks within a short walk of Enlightened.
· How far is the walk around the Enlightened trail?
The Enlightened trail is approximately 1.5km in length. We estimate that the trail will take you around 1 hour to complete with dwell spots along the way.
· Is site re-entry allowed?
Re-entry is not permitted (so that we can keep to the timed arrival slots?).
· Is it wheelchair/pushchair friendly?
Our trail makes use of the paths around the properties, however these may be gravel in places and have an incline/decline at times. There can also be muddy sections and we advise all guests to dress appropriately. There is one section of the route where steps are part of the main path, we have though created an accesible bypass route if required. It is accessible for wheelchairs and pushchairs, but please note it may get muddy!
· Is there a discount for carers?
Yes, we offer a free carer ticket where required. Please select a free carer ticket at the time of booking. Please note, you may be asked to show one of the following to use your free carer ticket:
· Disability Living Allowance (DLA)
· Attendance Allowance (AA)
· Blind Persons Registration
· Personal Independence Payment (PIP)
· Armed Forces Independence Payment (AFIP)
· CredAbility’s Access Card with +1 symbol
· CEA Card
· Are dogs allowed into the event?
Dogs are not able to come to the event. .
· What is the start/end time of the event?
Our first timed entry is 5:00pm and the last entry slot time is 8:30pm. All visitors must leave the site by 10.00pm.
· Our timed ticket is for 5.00pm, can we stay all evening?
We estimate that each party will take up to 1 hour to enjoy the trail.
· Can we arrive earlier in the day for the event?
No. You will not be admitted before your timed ticket slot and parking is limited, so please ensure you arrive no earlier than your allocated slot.
· How do the timed ticket slots work?
We have arrival time slots every 15 minutes from 5:00pm to 8:30pm.
· What is there to see at Enlightened?
This is a night-time outdoor attraction that illuminates a dedicated trail of light around the grounds of Colchester Castle Park. On the trail there are numerous static and interactive light up attractions with an enchanting soundscape. Refreshments and toilet facilities will be available.
· Are refreshments included in the price of the ticket?
No, refreshments are not included in the price of the ticket.
· Will Father Christmas be at Enlightened Colchester?
Father Christmas is very busy at this time of year and is not planning to visit Enlightened Colchester.
· What happens if it is raining or snowing?
Unless the weather presents a safety issue, the event will go ahead in all conditions (rain or shine!) so please come prepared. We suggest you wrap up warm and wear appropriate footwear for the winter weather.
In extreme weather conditions where a safety issue is presented, notification of cancellation will be emailed to all ticket holders and also posted on our website and social media channels.
· Is there a Covid guarantee?
If Enlightened Colchester has to cancel the event due to an extended national wide government-imposed lockdown, then full refunds will be offered and additional dates may be added for you to rebook, subject to availability.
Please note, due to the type of the event, some areas of the site will have limited lighting. Please keep to the illuminated pathways at all times and keep track of younger visitors. Paths are uneven in places and may be slippery under foot in poor weather, so please wear suitable footwear. We advise visitors to wrap up warm as the event takes place throughout the grounds with no indoor shelter.