Enlightened Moments – Consumer Terms and Conditions

In these terms and conditions, “Enlightened” refers to Enlightened Moments Limited.

Purchasing Tickets

Tickets purchased are for personal use only. Reselling or transferring tickets in violation of these terms is prohibited and may result in ticket cancellation without refund, subject to applicable consumer rights.
A standard booking fee of £2.50 per ticket applies to all ticket purchases. This fee is displayed during the booking process and is non-refundable for customer-initiated cancellations, including cancellations within the voluntary 24-hour cooling-off period, except where a refund is required by law.
Orders exceeding the maximum limit per person, card, or household may be cancelled, with a refund of the ticket price and associated fees.
To prevent fraud, additional verification may be required after booking. Suspected fraudulent orders may be cancelled, subject to applicable consumer rights.
Orders are subject to acceptance by Enlightened. Where a pricing error is identified, affected customers may be offered the opportunity to confirm their booking at the correct price or receive a refund.
Attendance affirms consent to potential filming or recording, subject to applicable law. Customers with objections should contact Event Management.

Tickets will be electronically dispatched to the email address provided at the time of booking.
Customers should check their tickets upon receipt and report any errors promptly. Corrections are at Enlightened’s discretion, subject to statutory rights.

24-Hour Cooling-Off Period

Enlightened provides a voluntary 24-hour cooling-off period from the time of booking, during which customers may cancel their entire booking and request a refund or exchange.
Refunds requested within this period will include the ticket price but exclude the standard £2.50 per-ticket booking fee, which is non-refundable except where required by law.
After the initial 24-hour cooling-off period, bookings are non-refundable except where required by law or expressly provided for in these terms.

Standard Bookings (Without Flexible Upgrade)

Customers who have not purchased the Flexible Upgrade Ticket may cancel and exchange their entire booking for a rebooking voucher up to 14 days before the day of the event.
A £1.50 exchange charge per ticket applies to non-flexible bookings exchanged for a rebooking voucher after the initial 24-hour cooling-off period.
The £1.50 per-ticket exchange charge will be deducted from the value of the rebooking voucher.
The original £2.50 per-ticket booking fee is non-refundable and is excluded from the rebooking voucher value.

Flexible Upgrade Bookings

Customers may purchase a Flexible Upgrade Ticket at the time of their original booking.
Customers who have purchased the Flexible Upgrade Ticket may cancel and exchange their entire booking for a rebooking voucher up to 24 hours before the scheduled event start time, rather than the standard 14-day deadline.
No £1.50 per-ticket exchange charge applies to bookings with the Flexible Upgrade Ticket.
The original £2.50 per-ticket booking fee remains non-refundable and is excluded from the rebooking voucher value.

Rebooking Vouchers and Exchanges

Rebooking vouchers are valid for 24 months from the date of issue and can be redeemed against any Enlightened Moments event.
Vouchers have no cash redemption value and cannot be exchanged for a monetary refund, except where required by law.
A standard £2.50 booking fee per ticket applies when purchasing new tickets using a rebooking voucher.
Cancellations and exchanges apply to the entire order or booking only. Individual tickets within an order cannot be separately cancelled, refunded or exchanged under this voluntary policy.
Customers wishing to exchange their booking must visit the MY TICKETS section of the Enlightened Moments website and complete their request before the applicable deadline.
Lost or stolen tickets will not ordinarily be replaced or refunded, subject to statutory rights.

Decisions regarding event changes, postponements or cancellations are made by Enlightened.
Attendees should verify event status before attending. Notification of significant changes or cancellations will be communicated by email or phone where reasonably possible.
Where an event is cancelled by Enlightened, customers will be entitled to a refund in accordance with applicable consumer law.
Where required by law, refunds following event cancellation will include applicable booking fees.
The £1.50 voluntary exchange charge does not apply to refunds arising from event cancellation by Enlightened.
Where an event is postponed or materially changed, customers will be informed of their available options and any applicable refund rights.

Refunds, when applicable, may require tickets to be invalidated or returned. Customers should follow the refund instructions provided.
Approved refunds will normally be issued within 30 days using the original payment method, unless applicable law requires an earlier refund.
The standard £2.50 per-ticket booking fee is non-refundable for customer-initiated cancellations, including those made during the voluntary 24-hour cooling-off period, except where required by law.
Where a customer exchanges a booking for a rebooking voucher, the original booking fee is excluded from the voucher value.
Any applicable £1.50 per-ticket exchange charge will be deducted from the voucher value.
Nothing in these terms affects a customer’s statutory rights.

Admission is subject to Promoter and venue rules. Breach of these rules may result in refusal of admission or ejection.
Compliance with health, safety and security measures is required. Anti-social behaviour or possession of prohibited items may result in refusal of admission or ejection.
Significant event terms will be highlighted, but attendees are encouraged to review all terms and conditions before booking.
Special requirements should be raised during booking wherever possible.
Customers must carry proof of age where required.

Personal information may be shared with Promoters, venue operators and others involved in delivering the event where there is a lawful basis to do so.
Consent may be required for sharing information with third parties for marketing purposes.
Personal information will be processed in accordance with applicable UK data protection legislation.
Information submitted to third-party websites is subject to their respective privacy policies.
Personal information will not be disclosed without an appropriate lawful basis.

Enlightened is not liable for the actions of third parties beyond the extent permitted by applicable law.
Nothing in these terms excludes or restricts any statutory consumer rights or liability that cannot lawfully be excluded.
Ticket purchases and these terms are governed by English law, subject to applicable mandatory consumer protections and jurisdictional rights.